Examlex
All of the following are considered to be controllable marketing variables EXCEPT:
Active Listening
A communication technique that involves giving full attention to the speaker, understanding their message, and responding thoughtfully.
Communication Effectiveness
The degree to which communicated information is understood and achieves its intended effect.
Sender
The person or entity that initiates a message or communication.
Receiver
An individual or entity that is the target or recipient of a message, communication, or signal.
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