The ________ Is a National Measure of Satisfaction with Quality

question 80

Multiple Choice

The ________ is a national measure of satisfaction with quality that provides a resource for examining the differences in satisfaction among customers of different industries by their demographic and socioeconomic characteristics.

• A) Arbitron Rating Index
• B) American Customer Satisfaction Index
• C) Nielsen panel Index
• D) American Regulated Index
• E) J. D. Power Loyalty Index

---

Definitions:

Bacteriophages

Viruses that infect and replicate within bacteria, often used in research and potentially for therapies.

DNA

Deoxyribonucleic acid, a molecule that carries the genetic instructions used in the growth, development, functioning, and reproduction of all known living organisms and many viruses.

Genetic Traits

Characteristics that are inherited from one's parents through the transmission of genes.

Bacterium

A member of a large group of unicellular microorganisms lacking a nucleus and other organelles, with some species causing disease.