__________ Was the First Penal Institution to Use Individual Cells

question 36

Multiple Choice

__________ was the first penal institution to use individual cells and work details for inmates.

• A) Sing Sing
• B) Walnut Street Jail
• C) Eastern State Penitentiary
• D) Castle Island Fortress

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Definitions:

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.

Trained Guides

Individuals who have received specialized instruction and certification to lead others, often in outdoor, historical, or educational settings, providing safe and informative experiences.