Arlie Hochschild Explains That Companies Typically

question 108

Multiple Choice

Arlie Hochschild explains that companies typically:

• A) try to regulate the emotions of workers.
• B) focus on behavior rather than emotions.
• C) encourage the free expression of emotions.
• D) All of the above are correct.

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Definitions:

Inducing Change

The process or action of causing a shift in behavior, condition, or pattern, often aiming for improvement or adaptation.

Expert Power

The influence or authority a person holds as a result of their expertise, knowledge, or skill in a particular domain.

Referent Power

A form of influence that derives from the admiration or respect one commands from others, leading to a desire to emulate the influencer.

Reward Power

Refers to the influence one has by offering rewards or benefits for compliance or desired behaviors.