Examlex
According to Lewin's Change Process model _________ is an altering of the current state's habits, perceptions, and stability.
External Customer
A person or entity that purchases goods or services from a business but is not an employee or part of the organization.
Self-Esteem Trap
The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.
Customer's Attack
Hostile or aggressive behavior by a customer towards a service provider, often as a result of dissatisfaction.
Self-Esteem
The subjective evaluation of one's own worth based on personal judgments of competence and acceptability.
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