Figure 23.1
Using Figure 23.1, match the following:
-Area of the lamina propria.
Definitions:
Handling Customer Complaint
The process of addressing and resolving complaints made by consumers in a way that aims to maintain customer satisfaction and loyalty.
Expressing Regret
The act of showing sorrow or remorse over a mistake, fault, or unfortunate situation, often as a part of apologizing or conveying empathy.
Better Service Comparison
Evaluating and contrasting the quality of services offered by different providers to determine which offers superior value or performance.
Company Service Manager
An individual responsible for overseeing and maintaining the quality of customer service within an organization.
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