Scenario 1.3: HRM Challenges-Staffing Cuts

question 41

Multiple Choice

Scenario 1.3: HRM Challenges-Staffing Cuts
Artic Learning Systems was under pressure to reduce staffing costs and improve productivity.They took advantage of a Canadian federal program involving work-sharing and encouraged people to use any banked overtime.In some cases,employees were working 50% less.SunSystems Learning,in the same industry,was under the same pressures and decided to do an across the board reduction and laid off 50% of their employees based on performance.Both companies' organizational strategic plans indicated significant growth within a year due to new communication technologies and the ability to provide their learning systems globally.They both assess the best practices of other organizations looking for ways to enhance their performance.
-Please refer to Scenario 1.3.What can be attributed to Artic Learning Systems' competitive advantage?

• A)its HR strategy is aligned with its business strategy
• B)the effective management of its largest expenditures (labour costs)
• C)its approach to minimize the impact on human resources
• D)its flexibility to outsource and contract out future work

Recognize the importance and method of sorting issues through Pareto analysis.

Describe the cause-and-effect (Ishikawa) diagram and its application in identifying problem causes.

Explain the concept and significance of Six Sigma in quality management.

Recognize the role of quality circles and employee empowerment in quality improvement.

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Definitions:

Approach/Approach Conflict

A decision-making dilemma involving choosing between two desirable outcomes.

Well-Adjusted People

Individuals who are capable of coping effectively with the demands of life, maintaining satisfactory relationships, and participating in society in a constructive way.

Maslow

A reference to Abraham Maslow, an American psychologist who is best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.

Unconventional

Not based on or conforming to what is generally done or believed.