The Manager of Southside Dairy Queen Received an Excessive Number

question 70

Multiple Choice

The manager of Southside Dairy Queen received an excessive number of customer complaints about the slow service of a few of their Drive Thru Counter Crew.How might the manager gather a more complete picture of the potential training needs?

• A)conduct organization,task,and job analyses
• B)conduct a needs analysis by meeting with all of the counter crew employees
• C)design and evaluate a customer service training program
• D)establish customer service training objectives

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Definitions:

Rental Property

Real estate property that is leased or rented out to tenants, generating income for the owner.

Return Requirement

The minimum expected rate of return necessary for an investment to be considered worthwhile by an investor, reflecting the risk level.

Annual Cash Flows

The total amount of money being transferred into and out of a business over the course of a year, indicative of its operational efficiency and profitability.

Ordinary Annuity

A series of equal payments made at the end of consecutive periods over a fixed length of time.