The Manager of Southside Dairy Queen Discovered That the Ongoing

question 163

Multiple Choice

The manager of Southside Dairy Queen discovered that the ongoing customer complaints he had been receiving were all concerning a few of the Drive Thru Counter Crew.What levels of training analysis would be most helpful to the manager?

• A)organization and task analyses
• B)organization and person analyses
• C)task and person analyses
• D)organization and job analyses

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Definitions:

Generalized Other

A concept in sociology that represents the general expectations and attitudes of the social group or society as a whole, which an individual takes into account in their behavior.

Cultural Standards

The shared beliefs, values, norms, and practices that define the acceptable behaviors and attitudes in a specific culture or society.

Socialization

The lifelong process of inheriting and disseminating norms, customs, values, and ideologies, providing an individual with the skills necessary for participating within their own society.

The Millennials

A generational cohort following Generation X, typically defined as those born from the early 1980s to the mid-1990s to early 2000s, noted for their familiarity with media, digital technologies, and a progressive stance on social issues.