Scenario 5.1: Is Training Worthwhile

question 39

Multiple Choice

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.Which of the three evaluation methods used by Co-op Credit Union would be the least effective way to measure training?

• A)reaction
• B)results
• C)behaviour
• D)learning

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Definitions:

Ethnic Subcultures

Subgroups within a larger culture, characterized by distinct ethnic identities, heritage, traditions, and sometimes languages.

Functional Subcultures

describe groups within an organization that share specific values, beliefs, and behaviors related to their particular functions or roles, which can influence the overall culture of the organization.

Gender Subcultures

Distinct cultural groups formed based on gender identities and roles that influence behaviors, beliefs, and social interactions within a society.

Occupational Subcultures

Distinct cultural groups within a larger organization that develop unique norms, values, and practices based on their specific roles or professions.