Scenario 5.1: Is Training Worthwhile

question 137

Multiple Choice

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.The Coop Credit Union plans to implement a new cash-lending module.After the training,they plan to track performance by measuring the number of call-outs to customers and the number of sales.Which type of training evaluation are they planning on using in this situation?

• A)reaction
• B)results
• C)behaviour
• D)learning

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Definitions:

Milestone Schedule

A project management tool that outlines significant events or achievements along a project timeline.

Project Risk Management

The process of identifying, analyzing, and responding to project risks to minimize their impact.

Positive Float

The extra time available beyond a project's expected completion time, allowing for delays without affecting the deadline.

Negative Float

In project management, the amount of time by which a project task or activity must be accelerated to meet a deadline or to align with subsequent tasks.