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Scenario 5.1: Is Training Worthwhile

question 56

Multiple Choice

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.What are the development resource kits an example of?

Definitions:

Marginal Utility

The additional satisfaction or utility obtained by consuming one more unit of a good or service.

Process Innovation

The implementation of a new or significantly improved production or delivery method, enhancing efficiency or reducing costs in the manufacturing or distribution of goods and services.

Income

The financial gain or money received by an individual or entity, usually through work, investments, or business operations.

Income

Financial earnings acquired regularly from work or investment profits.