Scenario 5.2 Customer Complaint About Counter Crew

question 67

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an effective approach to solving this problem?

• A)provide customer service training to the counter crew
• B)ensure that the counter crew are keeping their food safety certificates current
• C)provide "Serve it Right" training to the counter crew
• D)conduct a needs assessment

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Definitions:

Final Step

The last phase in a process or procedure, often crucial for the completion or achievement of the intended outcome.

Transfer

The act of moving or conveying property, rights, or interest from one entity or person to another.

Signing

Signing refers to the act of writing one's name, initials, or mark on a document as a form of acknowledgement, consent, or agreement.

Sodium Chloride

A chemical compound known as table salt, consisting of sodium and chloride ions, essential for various bodily functions including nerve transmission and muscle function.