Scenario 5.2 Customer Complaint About Counter Crew

question 4

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.How might the manager gather a more complete picture of the potential training needs?

• A)conduct organization,task,and job analyses
• B)conduct a needs analysis by meeting with the counter crew employees
• C)design and evaluate a customer service training program
• D)establish customer service training objectives

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Definitions:

Recommendation

An advice or proposal given based on analysis or evidence, suggesting a specific course of action.

Relative Pronouns

Pronouns that introduce adjective clauses and relate to the nouns or pronouns they modify, such as who, whom, whose, which, and that.

Double Modifiers

The use of two words or phrases in a sentence that serve the same grammatical purpose, often to intensify the meaning.

Infinitives

The basic form of a verb without inflection binding it to a particular subject or tense.