Scenario 5.2 Customer Complaint About Counter Crew

question 41

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is the best step the manager could take to improve RJ's orientation?

• A)provide a two hour workshop with a DVD
• B)focus the DVD training on specific "serve it right"skill development
• C)ensure that the orientation is a continuous process
• D)ensure the DVD training covers RJ's specific food service policies and procedures

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Definitions:

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A written or codified statement of the law in a given area, enacted by government.

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