The Manager of Southside Dairy Queen Received an Excessive Number

question 70

Multiple Choice

The manager of Southside Dairy Queen received an excessive number of customer complaints about the slow service of a few of their Drive Thru Counter Crew.How might the manager gather a more complete picture of the potential training needs?

• A)conduct organization,task,and job analyses
• B)conduct a needs analysis by meeting with all of the counter crew employees
• C)design and evaluate a customer service training program
• D)establish customer service training objectives

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Definitions:

Regionalization

Regionalization is the division of the world into different and often competing economic, political, and cultural areas.

European Union

A political and economic union of 27 European countries that are tied by a single market and a variety of policies aiming at ensuring freedom, security, and justice.

Homogeneous Place

A location or setting where the individuals or elements share a high degree of similarity or uniformity.

Transportation Infrastructures

The foundational facilities and systems that support the movement of people and goods, including roads, bridges, tunnels, railways, and airports.