Scenario 5.1: Is Training Worthwhile

question 114

Multiple Choice

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.What does the concept "talent management" mean at Coop Credit?

• A)creating career development plans and opportunities for employees at all levels of the organization
• B)creating a plan to have the people at the appropriate skill level while recognizing that there is no longer a culture of lifetime employment
• C)creating a plan to have the right people with the rights skills in the right job
• D)creating a plan to hire and retain people with the appropriate knowledge,skill and ability to perform well on the job

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Definitions:

Alternative Medical System

A healthcare approach differing from conventional Western medicine, including practices like acupuncture, homeopathy, and naturopathy.

Ayurveda

An ancient Indian traditional medicine system that emphasizes balance in bodily systems through diet, herbal treatment, and yogic breathing.

Naturopathy

A holistic approach to healthcare that employs natural remedies to help the body heal itself.

Therapeutic Touch

A healing method involving the manipulation of a person’s energy field by a practitioner aiming to promote well-being and healing.