Scenario 5.1: Is Training Worthwhile

question 29

Multiple Choice

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.Which of the three evaluation methods used by Coop Credit Union would be most effective to measure training?

• A)reaction
• B)results
• C)behaviour
• D)learning

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Definitions:

Value

The importance, worth, or usefulness of something, often in economic terms as perceived by the consumer.

Production

The process of creating goods and services through the combination of labor, capital, and resources.

Division of Labor

The allocation of different tasks to different people or groups in an effort to improve efficiency.

Exchange Rate

The value of one currency for the purpose of conversion to another, determining how much of one currency can be exchanged for another currency.