Scenario 5.2 Customer Complaint About Counter Crew

question 187

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an approach the manager can take to maximize the transfer of training back to the job?

• A)feature broad elements of the job in the actual training
• B)focus on a few specific principles that can be adapted to fit all work environments
• C)establish a climate for transfer with the manager being supportive and ensuring that the employee uses the new skills
• D)ensure there is continued financial support for training back to the job

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Definitions:

Ostracism

The act of ostracizing or barring someone from participation in a community or group.

Narcissism

A personality trait characterized by a grandiose sense of self-importance, a need for excessive admiration, and a lack of empathy for others.

Affiliation

The need or drive to create and maintain social relationships with others.

Autonomy

The capacity and freedom to make one's own choices and decisions, independent of external control or influence.