Scenario 5.2 Customer Complaint About Counter Crew

question 41

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is the best step the manager could take to improve RJ's orientation?

• A)provide a two hour workshop with a DVD
• B)focus the DVD training on specific "serve it right"skill development
• C)ensure that the orientation is a continuous process
• D)ensure the DVD training covers RJ's specific food service policies and procedures

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Definitions:

Pro Forma Income Statement

A financial statement that projects the future income and expenses of a company, often used for forecasting or budgeting purposes.

Common-Size Statement

A standardized financial statement presenting all items in percentage terms. Statement of financial position is shown as a percentage of assets and income statement as a percentage of sales.

Sustainable Growth Rate

The maximum rate at which a company can grow its earnings, dividends, and sales without having to increase its equity or take on new debt.

External Financing

Funds raised from sources outside of the company, such as loans, investors, or grants, to support business activities.