Scenario 9.1 Bob,the Manager of the Maintenance Department at City Hospital,has Been

question 77

Multiple Choice

Scenario 9.1
Bob,the Manager of the Maintenance Department at City Hospital,has been busy preparing for year-end performance evaluations.He decides to pop into the office on the weekend to prepare the necessary paperwork for this week's staff evaluations.
When Bob gets to the Maintenance shop there is no sign of Randy,who is supposed to be on shift,so he pages him.After being in his office for over an hour,Randy has still not arrived,and he has not responded to his pager.Bob starts to become concerned for Randy's safety and decides to go in search of him,floor by floor,starting in the basement where the majority of the plant services (furnace,electrical,water,etc. ) are located.
When Bob arrives at the basement of the hospital,he notices that the storage room door-which is usually locked-is slightly ajar.When he looks inside he sees Randy sleeping soundly on a makeshift bed he's formed out of some foam pieces,with a hospital blanket and pillow that he must have grabbed from the laundry room across the hall.Bob is very angry and shakes Randy awake.Randy appears startled,quickly regains composure,and says he wasn't sleeping but was simply resting his eyes.Randy has been working for Bob for four years.Bob wants to immediately fire Randy for his misconduct.
-Please refer to Scenario 9.1.Bob wants to correctly document the poor performance of Randy.Which action would be least helpful in the due process of disciplining Randy?

• A)Bob records the consequences of the employee's action on the hospital operations
• B)Bob documents the negative behaviour exhibited by Randy
• C)Bob records the date,time,and location of the misconduct
• D)Bob records the assumed intent of the employee's actions

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Definitions:

Customer Orientation

A business strategy that focuses on creating a positive experience for customers, prioritizing their needs and satisfaction.

Factory Overhead

The total of all indirect costs involved in manufacturing a product, including expenses such as utilities, maintenance, and salaries of indirect labor.

Indirect Costs

Expenses not directly tied to a specific product or service, such as overhead costs like utilities and rent.

Administrative Expenses

Costs related to the general management and administration of an organization such as salaries of senior executives, legal and professional fees.