Scenario 9.1 Bob,the Manager of the Maintenance Department at City Hospital,has Been

question 106

Multiple Choice

Scenario 9.1
Bob,the Manager of the Maintenance Department at City Hospital,has been busy preparing for year-end performance evaluations.He decides to pop into the office on the weekend to prepare the necessary paperwork for this week's staff evaluations.
When Bob gets to the Maintenance shop there is no sign of Randy,who is supposed to be on shift,so he pages him.After being in his office for over an hour,Randy has still not arrived,and he has not responded to his pager.Bob starts to become concerned for Randy's safety and decides to go in search of him,floor by floor,starting in the basement where the majority of the plant services (furnace,electrical,water,etc. ) are located.
When Bob arrives at the basement of the hospital,he notices that the storage room door-which is usually locked-is slightly ajar.When he looks inside he sees Randy sleeping soundly on a makeshift bed he's formed out of some foam pieces,with a hospital blanket and pillow that he must have grabbed from the laundry room across the hall.Bob is very angry and shakes Randy awake.Randy appears startled,quickly regains composure,and says he wasn't sleeping but was simply resting his eyes.Randy has been working for Bob for four years.Bob wants to immediately fire Randy for his misconduct.
-Please refer to Scenario 9.1.What approach would Bob take to help Randy improve his unacceptable performance if the hospital used a positive discipline system to correct undesirable employee conduct?

• A)offer a reminder about the rules
• B)create a new policy to specifically address Randy's behaviour
• C)reprimand Randy for his misconduct
• D)issue a formal written warning to Randy and place it in his employee file

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Definitions:

Brainstorming

A group creativity technique by which efforts are made to find a solution for a specific problem by gathering a list of ideas spontaneously contributed by its members.

Topic Sentence

A topic sentence is the first sentence in a paragraph that introduces the main idea or point that will be discussed throughout the paragraph.

Thunderstorm

A storm characterized by the presence of lightning and thunder, often accompanied by heavy rain or hail.

Debris

Fragments or remnants of something destroyed or broken down, often referring to scattered pieces of waste or ruins.