The Contract Between the City of Toronto and the Firefighters

question 23

Multiple Choice

The contract between the City of Toronto and the Firefighters' Union requires that unresolved contract terms be settled by arbitration.What is the correct term for this arbitration process?

• A)interest arbitration
• B)fact-finding arbitration
• C)grievance arbitration
• D)compromise arbitration

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Definitions:

Heuristics

Mental shortcuts or rules of thumb that simplify decision making, but can lead to biases or errors in judgment.

Functional Fixedness

The failure to use familiar objects in novel ways to solve problems because of a tendency to view objects only in terms of their customary functions.

Problem-Solving Difficulty

Challenges or hindrances faced while attempting to find solutions or overcome obstacles.

Relative Comparison

The evaluation of something in relation or in contrast to something else, typically for assessment or decision-making purposes.