Exhibit 2-1 -Refer to the Exhibit

question 90

Multiple Choice

Exhibit 2-1
$$\begin{array} { l r r } & \text { Hans } & \text { Maria } \\\hline \text { Loads of laundry per hour } & 4 & 12 \\\text { Pages typed per hour } & 6 & 8\end{array}$$
-Refer to the exhibit.Suppose Hans does one fewer loads of laundry.How many pages can he type in the time saved on laundry?  

• A) 12 pages 
• B) 8 pages 
• C) 1 1/2 pages 
• D) 2/3 of a page

Understand the purpose and guidelines for making effective claims or requests for adjustments.

Recognize and apply the proper format and tone in routine messages and positive communications.

Identify the importance of providing clear, complete, and specific explanations in business communication.

Learn how to craft positive opening and closing statements in business messages.

---

Definitions:

Shaping Procedure

A method of training by which successive approximations toward a target behavior are reinforced.

Electroconvulsive Therapy

A psychiatric treatment in which seizures are electrically induced in patients to relieve severe mental disorders.

Systematic Desensitization

A technique used in behavior therapy to treat phobias and other behavior problems involving anxiety, by gradually exposing the patient to the anxiety-producing stimulus in a controlled environment.

Closed Places

Spaces or environments that are physically restricted, enclosed, or not open to the surrounding area or the public.