To Maintain Resonant Relationships in the Workplace,we Sometimes Need to Break

question 38

Multiple Choice

To maintain resonant relationships in the workplace,we sometimes need to break communication rules.If a CEO speaks ambiguously about plans for the next fiscal year,which of Grice's four maxims is he or she breaking?

• A) the quantity rule
• B) the quality rule
• C) the relevance rule
• D) the manner rule

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Definitions:

Responsiveness

A measure of how quickly and effectively a person, organization, or system reacts to changes or requests.

Service Quality

The perception of the degree to which a service meets the customer's expectations and needs, often assessed through factors like reliability, responsiveness, and empathy.

Credence Properties

Attributes of a product or service that are difficult or impossible for the consumer to evaluate even after purchase and consumption.

Geek Squad

A subsidiary of Best Buy, providing various tech support services from installation to repair for consumer electronics.