What Is the Philosophy Behind 3M's "Lead Customers Methodology

question 64

Multiple Choice

What is the philosophy behind 3M's "lead customers methodology"?

• A) Innovation is driven by customers.
• B) Customers should lead environmental scanning.
• C) Corporate vision is defined by customer needs.
• D) Customers must be persuaded to embrace innovation.

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Definitions:

Family Therapist

A mental health professional specializing in treating psychological, emotional, and relational issues within the context of the family system.

Family Relationships

The interpersonal connections and dynamics between members of a family unit, including roles, structures, and communication patterns.

Individual's Behaviors

Actions or reactions of an individual, often in response to external stimuli, that can be observed and measured.

Health Maintenance Organization

An organization that provides or arranges managed care for health insurance, self-funded health care benefit plans, individuals, and other entities.