Chou and Lynette Were at Odds Over the Direction of Their

question 7

Multiple Choice

Chou and Lynette were at odds over the direction of their work group.After the team leader did some conflict management,both Chou and Lynette were happy with the outcome and maintained a solid relationship in the team.Which conflict management strategy could the team leader have employed to have both parties happy?

• A) zero-sum negotiation
• B) integrative bargaining
• C) distributive negotiation
• D) interdependency negotiation

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