Why Is Business Process Reengineering Considered to Be the Opposite

question 39

Multiple Choice

Why is Business Process Reengineering considered to be the opposite of Total Quality Management?

• A) TQM requires a major overhaul of an entire operation, while BPR takes an incremental approach to change.
• B) BPR requires a major overhaul of an entire operation, while TQM takes an incremental approach to change.
• C) BPR is a customer-based approach, while TQM does not have a customer focus.
• D) TQM is a customer-based approach, while BPR does not have a customer focus.

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Definitions:

Product Leader

A person or company that leads in the development, innovation, and marketing of new or existing products, often setting standards or trends in their industry.

Purchasing Agents

Individuals within an organization who are responsible for negotiating, acquiring, and managing the purchase of goods and services.

Buying Center

The group of people within an organization who are involved in a purchase decision.

Gatekeeper

An individual or entity that controls access to something, often information or resources.