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Scenario 17-2 as the Number of Firms Utilizing Direct Marketing Continues to Continues

question 2

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Scenario 17-2
As the number of firms utilizing direct marketing continues to grow, so does the number of consumers opposed to the methods often described as "intrusive." To combat the growing number of opposed consumers, marketers need to find creative new ways to optimize their direct marketing campaigns. One such outlet that firms are beginning to experiment with is social media. Executives understand that many consumers view a company's Facebook page more often than the company's home page, so they've grown to realize that setting up some form of an email opt-in on social media sites is a great way to build marketing databases. In addition to opt-in sections, social media allows businesses to interact with consumers, which may make them less inclined to respond negatively to a company's direct marketing efforts. By utilizing social media more often in the future, a number of U.S. companies hope to build stronger and more useful marketing databases.
-(Scenario 17-2) Building a marketing database can be helpful because it allows companies to gauge how receptive customers may be to new products or product features.One way of isolating a company's best customers is by utilizing:

Definitions:

Customer Comments

Refers to feedback or opinions provided by consumers regarding their experiences with a company's products or services.

Shipment Tracking

A system that allows customers to monitor the status and location of their orders in real-time as they are transported.

Social Media Engagement

The interaction between brands and users on social media platforms, including likes, comments, shares, and direct messages, fostering community and brand loyalty.

Engaging

Captivating or holding the interest and attention of an audience or individual through interactive or compelling content or interaction.