The Style of Decision Making in Which a Leader Hands

question 30

Multiple Choice

The style of decision making in which a leader hands down a decision to the group is

• A) laissez
• B) participative.
• C) authoritarian.
• D) unitarian.

---

Definitions:

Customer Experience

The overall perception and feelings a customer has about their interactions with a company or brand across all touchpoints.

Relationship Marketing

A strategy designed to foster customer loyalty, interaction, and long-term engagement rather than focusing solely on immediate sales.

Customer Value Proposition

An expression of how a product or service meets or exceeds the needs and expectations of a customer.