What Does the Use of the Listener's Perspective in a Persuasive

question 30

Multiple Choice

What does the use of the listener's perspective in a persuasive presentation mean?

• A) understanding what makes the listener "tick"
• B) understanding what motivates the speaker
• C) describing what makes the speaker "tick" to the audience
• D) relating to the audience on a new level

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Definitions:

Process Value Analysis

Identifies and evaluates core processes for their performance contributions to customer satisfaction.

Value Chain Analysis

A strategic analysis tool that maps out the sequence of activities an organization performs to create value for its customers.

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.

Core Processes

Fundamental business processes that are critical to an organization's operation and delivery of its products or services to customers.