In the Service Sector,the Web Has Created an Opportunity to Automate

question 42

Multiple Choice

In the service sector,the Web has created an opportunity to automate what until recently was considered an activity that only humans could perform: ____.

• A) accounting
• B) customer service
• C) human resources
• D) customer resources

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Definitions:

Carl Rogers

An influential American psychologist who founded client-centered therapy and emphasized the importance of a supportive therapeutic environment for growth and healing.

Ego Identity

A sense of self developed through personal experience, social interactions, and reflections on those experiences.

Observational Learning

Learning that occurs through observing the behavior of others and the outcomes of those behaviors.

Social Cognitive Theory

A theory of learning and social behavior which proposes that new behaviors can be acquired by observing and imitating others.