In the Service Sector,the Web Has Created an Opportunity to Automate

question 42

Multiple Choice

In the service sector,the Web has created an opportunity to automate what until recently was considered an activity that only humans could perform: ____.

• A) accounting
• B) customer service
• C) human resources
• D) customer resources

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Definitions:

Response Prevention

A therapeutic technique in behavioral therapy aimed at reducing the occurrence of unwanted behaviors by preventing the individual from performing their usual response to a trigger.

Obsessed

The condition of being preoccupied or filled with persistent thoughts, ideas, or feelings about someone or something, often in a way that seems involuntary.

Cleanliness

The state or quality of being clean and free from dirt, or the process of achieving and maintaining that state.

Aversion Conditioning

A method of behavioral therapy that involves associating a negative reaction with a particular stimulus in order to reduce or eliminate undesirable behavior.