To Ensure a Steady Flow of Customer Data into Their

question 12

Multiple Choice

To ensure a steady flow of customer data into their ____,companies in almost every industry operate customer loyalty programs similar to the original frequent flier programs.

• A) data dictionaries
• B) data warehouses
• C) expert systems
• D) KM systems

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Definitions:

Ethological

Relating to ethology, which is the scientific and objective study of animal behavior, often with a focus on behavior under natural conditions.

Attachment

The deep and enduring emotional bond that connects one person to another across time and space.

Information-processing Approach

A cognitive approach that focuses on how people process, store, and retrieve information.

Continuous Development

A theory of human growth proposing that development occurs in a smooth and gradual process, without distinct stages.