Which of the Following Is NOT a Method for Closing

question 21

Multiple Choice

Which of the following is NOT a method for closing a service gap?

• A) expanding the level of service outputs provided
• B) offering multiple, tiered service output levels
• C) retracting the level of service outputs provided
• D) outsourcing all service and sales activities
• E) altering the list of segments targeted

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Definitions:

Cooler

A term that can refer to a device or container used to keep things cool, particularly food and drinks, by using ice or other refrigerants.

Thermometer

A device used to measure temperature, often utilizing mercury or digital sensors.

Sensation-Seeking Behaviors

Actions that are pursued to achieve heightened states of arousal or intense experiences.

Drive-Reduction Theory

A theory of motivation stating that behavior is motivated by the desire to reduce internal drives, such as hunger or thirst, that cause physiological discomfort.