Coffee Cups,a National Coffee Shop Franchise,uses a Plural Form Strategy

question 31

Multiple Choice

Coffee Cups,a national coffee shop franchise,uses a plural form strategy.The franchisor frequently compares the performance of company and franchisee outlets to encourage each to improve sales.Which of the following most likely enables the Coffee Cups franchise to make such comparisons?

• A) benchmarks
• B) trends
• C) guidelines
• D) mutual strategies
• E) business formats

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Definitions:

Perspective Taking

The ability to understand and consider the world from someone else's viewpoint, recognizing their thoughts, feelings, and motivations.

Psychological

Pertaining to the mind or mental processes, often in relation to behavior and feeling.

Physical

Relating to the body as opposed to the mind or emotional state, often concerning fitness, health, or appearance.

Abstract

Pertaining to thoughts or concepts that are not concrete or tangible, often involving complex ideas or theoretical thinking.