Which Service Characteristic Is Substantial,difficult to Control,and Highly Dependent on an Employee's

question 4

Multiple Choice

Which service characteristic is substantial,difficult to control,and highly dependent on an employee's delivery?

• A) perishability
• B) tangibility
• C) homogeneity
• D) intangibility
• E) heterogeneity

---

Definitions:

Social Services

Public or private services designed to aid individuals and communities in improving their well-being, addressing social issues, and providing support for various needs.

Social Problems

Issues within a society that affect a significant number of people and require collective intervention.

Personal Problems

Issues or difficulties faced by an individual in their personal life that affect their mental, emotional, or physical well-being.

Boy Scouts

A global youth organization that encourages character development, citizenship, and self-reliance through outdoor activities and educational programs.