What Is Most Likely a Disadvantage of Developing In-House Service

question 24

Multiple Choice

What is most likely a disadvantage of developing in-house service capabilities?

• A) Service output demands are difficult to measure and implement very quickly.
• B) An overlap of service and product divisions causes shareholder concerns.
• C) Channel conflicts increase because of the loss of proprietary information.
• D) Suppliers compete against channel partners for service delivery rights.
• E) Formal joint partnerships lead to organizational culture problems.

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Definitions:

Role Analysis Technique

A method used in organizational development to identify, describe, and analyze the responsibilities and duties of a job role.

Job Rotation

Enlarging jobs by moving employees among several different jobs.

Exit Interviews

A survey or interview conducted with departing employees to gain insights into their experiences, reasons for leaving, and suggestions for improving the workplace.

Job Descriptive Indices

A validated survey instrument used to measure employees' satisfaction with various aspects of their jobs.