Which Service Characteristic Is Substantial,difficult to Control,and Highly Dependent on an Employee's

question 4

Multiple Choice

Which service characteristic is substantial,difficult to control,and highly dependent on an employee's delivery?

• A) perishability
• B) tangibility
• C) homogeneity
• D) intangibility
• E) heterogeneity

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Definitions:

Radio Waves

Electromagnetic waves with wavelengths longer than infrared light, used for communication purposes, including broadcasting and radar.

Comprehend Language

The ability to understand spoken, written, or signed language through processing its syntax, semantics, and grammar.

Wernicke's Area

A region of the brain associated with the comprehension of language, located in the posterior part of the temporal lobe.

Angular Gyrus

A region of the brain located in the parietal lobe that is involved in processing language, number manipulation, spatial cognition, and attention.