A User Complains That His New Mouse Doesn't Work Right

question 2

Multiple Choice

A user complains that his new mouse doesn't work right. He has an old system at home and when he has had this problem, he cleaned the ball on the underside of the mouse to fix it, but this mouse doesn't have a ball on the underside. What can you tell him about his mouse?

• A)the ball must have fallen out
• B)the ball is hidden under an access panel on new mice
• C)the mouse is an optical mouse
• D)the mouse uses sonar to detect movement

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Definitions:

Future Contact

The anticipation or arrangement of an interaction or meeting that will occur at a later date.

Social Script

A guide or schema for behavior in specific social situations, indicating the appropriate sequences of events and actions.

Culturally Modeled Guides

Frameworks or patterns socially and culturally established for influencing behavior, thoughts, and values in a given society.

Mirror Image

A reflected duplication of an object that appears almost identical but is reversed in the direction perpendicular to the mirror surface.