UPS's Use of Web-Based Tools That Allow Customers to Embed

question 14

True/False

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own web sites is an information systems solution used to achieve customer intimacy.

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Definitions:

Ideology

A system of ideas, beliefs, or values that shapes an individual's or group's worldview and influences their social and political behaviors.

Sporting Events

Organized competitive athletic activities that participants engage in for entertainment, competition, or physical fitness.

State Structures

The organized system of institutions, legal frameworks, and administrative mechanisms through which a state operates and exerts power.

Resist Change

The tendency of individuals or groups to oppose or struggle against modifications in their personal lives, workplaces, or societies.