A Flight Attendant Who Is Expected to Act Cheerful and Happy

question 9

Multiple Choice

A flight attendant who is expected to act cheerful and happy as a part of the job would likely experience:

• A)emotional deviance
• B)positive emotional contagion
• C)emotional labor
• D)an increase in emotional intelligence

Recognize how international experiences contribute to global leadership skills.

Identify company-related competencies necessary for leading global organizations.

Understand the impact of generational characteristics on global leadership development.

Differentiate between global mindset and market savvy in the context of global leadership.

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Definitions:

Counterconditioning Techniques

Methods used in behavioral therapy to associate a previously undesirable stimulus with a new, desirable response, effectively reversing the original conditioned response.

Unwanted Responses

Behaviors or reactions that are not desired, often occurring automatically or unconsciously.

Client-centered Therapy

A humanistic psychotherapy developed by Carl Rogers in which the therapist provides a supportive environment in which clients can re-experience and understand their feelings to facilitate personal growth.

Marriage Counseling

A type of therapy for couples seeking to resolve problems and conflicts, improve communication, and strengthen their relationship.