When JetBlue Flight Attendant Steven Slater Ranted and Exited the Airplane

question 89

Multiple Choice

When JetBlue flight attendant Steven Slater ranted and exited the airplane and Serena Williams, playing for the U.S.Open, lambasted a referee causing her to lose the match, they were reflecting:

• A)emotional contagion
• B)OCB
• C)amygdala highjack
• D)surface acting emotional labor

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Definitions:

Base Level

The lowest point to which a stream or river can erode its channel, often sea level for rivers.

Reservoir

A large natural or artificial lake used for the storage and regulation of water, often for public water supply, hydroelectric power generation, or flood control.

Isostatic Rebound

The rise of land masses that were depressed by the huge weight of ice sheets during the last glacial period, through a process of readjustment.

Ice

Water frozen into a solid state, which can appear transparent or a more or less opaque bluish-white color, depending on the presence of impurities.