As a Supervisor You Decide to Use Positive Reinforcement to Increase

question 32

Multiple Choice

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated.All of the following are appropriate as positive reinforcement except:

• A)salary increase after evaluation
• B)promotion after several outstanding performance reviews
• C)releasing employee to go home early but providing full pay
• D)no response or feedback when employee fails to complete task on time

Acknowledge the importance of presenting alternatives or solutions when conveying negative news.

Develop skills in constructing buffers and transition statements that prepare the audience for bad news without causing unnecessary distress.

Understand how cultural differences can affect the perception of apologies and negative messages.

Recognize the role of apologies in business communication and when they are appropriate to use.

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Definitions:

Total Costs

The complete amount of expenses incurred by a business or project, including both fixed and variable costs.

Money Market Instruments

Short-term financial instruments typically with high liquidity and very low risk.

Default Rates

The frequency at which borrowers fail to make payments on their loans or securities according to the terms agreed upon.

Maturity

The date on which the principal amount of a financial instrument, such as a bond or loan, is due to be paid in full.