Groupon Recognizes That Talking to Customers, Building Relationships, and Maintaining

question 19

Multiple Choice

Groupon recognizes that talking to customers, building relationships, and maintaining those relationships are challenging and stressful but keys to the success of the business. Groupon employs a 300 person customer service department in Chicago and 700 additional customer service employees across the world. This is a big commitment and sends the clear message Groupon is managing customer service stress through:

• A)self service technology
• B)personal relationships
• C)off shore call centers
• D)All of the above

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Definitions:

Central Tendency

A measure that represents the center or typical value of a dataset, which includes the mean, median, and mode.

Median

The median is found by organizing a series of numbers from smallest to largest and identifying the central number.

Significantly Distorted

Describes data or information that has been altered or misrepresented to such an extent that it significantly deviates from its original or true value.

Skew

An indicator of how much the probability distribution of a real-valued random variable deviates from being symmetrical.