Aflac (Real World 8

question 38

Multiple Choice

Aflac (Real World 8.2) changed its automated customer service line with the intention of delivering a "nicer" and more "competent" sounding message with an emphasis on providing a tone that was warm, conversational, even empathetic. This was an example of which type of nonverbal communication?

• A)proxemics
• B)kinesics
• C)paralanguage
• D)polyphasic

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Definitions:

Thromboxane

Specific class of physiologically active fatty acid derivatives present in many tissues.

Endothelin

A potent vasoconstrictive peptide produced by vascular endothelial cells that regulates blood vessel tone and blood pressure.

Connective Tissue

Tissue that supports, connects, or separates different types of tissues and organs in the body, characterized by few cells and extensive extracellular matrix.

Erythrocytes

Red blood cells responsible for carrying oxygen from the lungs to the body's tissues and returning carbon dioxide from the tissues back to the lungs.