Sometimes the Best Strategy for Dealing with Conflict Is a Simple

question 32

Multiple Choice

Sometimes the best strategy for dealing with conflict is a simple apology. Apologies are useful social tools that can serve to end conflict and encourage forgiveness. The Science Feature of Chapter 13 reported the results of a study that investigated the components of an apology that results in reconciliation. Which of the following are consistent with the finding(s) of this study?

• A)An effective apology should be brief rather than detailed.
• B)Highly independent victims prefer apologies where an empathic apology for the wrong is offered.
• C)Relational victims are more likely to forgive if presented with compensation for the wrong.
• D)None of the above.

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Definitions:

Fixed Manufacturing Overhead

Costs associated with manufacturing that do not vary with the level of production, such as rent, salaries, and insurance.

Machine-Hours

A measure of production time used in manufacturing, calculated by multiplying the number of machines by the hours they are operated.

Machine-Hours

An indicator of the amount of time machines are actively running, reflecting the cumulative hours of operation over a defined timeframe.

Predetermined Overhead Rate

An estimated rate used to assign overhead costs to products or services, based on a relevant activity base.