Tjosvold Argues That Well-Managed Conflict Adds to an Organization's Innovation

question 60

Multiple Choice

Tjosvold argues that well-managed conflict adds to an organization's innovation and productivity.Which of the following is NOT one of the four interrelated steps that is necessary in creating a conflict-positive organization?

• A)Value diversity and confront differences.
• B)Empower employees to feel confident and skillful.
• C)Take stock to reward success and learn from mistakes.
• D)Provide necessary resources to achieve strategic outcomes.

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Definitions:

High-involvement

A term referring to situations or purchase decisions where the consumer spends a lot of time and effort considering and making the decision due to the significance of the outcome.

Routine Decision Making

The process of being in the habit of buying a particular product so attitudes and beliefs toward the product are already formed and are usually positive.

Unconscious Need

A desire or requirement of a consumer that they are not fully aware of, which can influence their purchasing behavior.

Buyer

An individual or organization that makes a purchase decision, acquiring goods or services in exchange for money.