The Science Feature of Ch

question 123

Multiple Choice

The Science feature of Ch.14 reported the results of a study that examined which of 4 variables; job enlargement, job involvement, job satisfaction, or intrinsic motivation were more important in affecting job performance and organizational citizenship behaviors (OCB) . Which of the following variables did the results show was most important?

• A)job satisfaction
• B)job engagement
• C)job involvement
• D)intrinsic motivation

---

Definitions:

Flexible Budget

A budget that adjusts to changes in the volume of activity, providing a more accurate basis for performance evaluation.

Customers Served

Refers to the number of individual customers or client accounts a business has successfully provided its products or services to within a specific period.

Activity Level

A measurement of the volume of activity or production within a company, often influencing costs and operational efficiency.

Activity Variances

The differences between the expected costs of activities and the actual costs, used in managerial accounting to analyze performance.