The Burning of the Policy Manual in the Parking Lot

question 23

Multiple Choice

The burning of the policy manual in the parking lot of Continental Airlines reflected:

• A)a change in culture at Continental
• B)the beginning of a story that reinforces a more service-oriented culture at Continental
• C)the symbolic emphasis of walking the talk at Continental
• D)all of these

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Definitions:

Suffering Related

Refers to aspects or conditions that are associated with experiencing pain, distress, or hardship.

Ontological Health Model

A conceptual model focusing on the being and existence of individuals in relation to their health and well-being.

Constant Movement

Continuous motion or activity without cessation.

Health

A state of complete physical, mental, and social well-being, and not merely the absence of disease or infirmity.